Product Return Policy for Defective Items

We strive to ensure every product you receive from us meets the highest standards of quality. If you receive a defective item, we are here to help make the return and replacement process as smooth as possible.

1. Eligibility for Returns

You may return an item if it meets the following criteria:

• The product is defective due to a manufacturing issue or damage during shipment.

• The defect is reported within [7] days of the delivery date.

• The item is returned in its original packaging, including all accessories, manuals, and documentation.

2. How to Initiate a Return

To initiate a return, please contact our Customer Service team at [pete@smalliesontheyough.com or 412-215-6254] with the following information:

• Order number

• Description of the defect

• Photos or videos of the defective item (if applicable)

Once your return request is reviewed and approved, we will provide you with a Return Authorization Number and instructions for shipping the item back to us.

3. Return Shipping

• For verified defective items, we will provide a prepaid return shipping label.

• If the item is found to be non-defective upon inspection, return shipping costs may be deducted from your refund or credited amount.

4. Replacements and Refunds

• Once we receive and inspect the returned item, we will issue either a replacement, store credit, or full refund to your original payment method, depending on your preference.

• Please allow [5–10 business days] for processing after the item is received.

5. Exceptions

This return policy does not cover:

• Defects caused by misuse, accidental damage, or unauthorized repairs.

• Items returned without prior authorization.

6. Contact Us

If you have any questions or concerns about your return, feel free to contact us at:

Customer Support: 1-412-215-6254]
Email: [pete@smalliesontheyough.com]
Hours: [9am-5pm]